DAMAGED ITEMS & LOST PACKAGES
If you receive your package with a leaky bottle or a broken trigger sprayer, please contact us within 2 days. Absolute Green will create a damage claim with the carrier on your behalf. Please do not discard any packaging or products until all shipping issues have been resolved.
We will require a photograph(s) of the damaged good(s) to begin the process of your refund. You can send the photos and other information to firstname.lastname@example.org. Without this information we will be unable to refund your product(s).
If your package is lost contact us as soon as possible so we can work to resolve your issue. Please help us out by first checking with all family members, co-workers, neighbors or any other person who may have accepted or stored the package before reporting its lost or missing. If you live or work in a complex please check with the front desk/office to see if it was received by them.
RETURNS & REFUNDS
We accept returns on unused and unopened items. The customer is responsible for return shipping. We will refund the amount (via the same method of payment) within 7 days once we have received and inspected the products. Funds may not appear in your account for up to two weeks.
If you have purchased an item from one of our retailers, please reach out to them with your receipt to discuss a refund with them directly.